Privacy Policy

Ross Patient Advocacy LLC respects your privacy and is committed to handling personal information responsibly, transparently, and securely. This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit our public website, subscribe to our newsletter, or interact with our online services.

1. Scope of This Policy

This Privacy Policy applies strictly to the Ross Patient Advocacy LLC public website, blog, newsletter, and general business communications. Patient records, medical information, health insurance documentation, secure messaging, intake forms, referrals, scheduling, and payment transactions are managed through external, encrypted platforms and are independently governed by applicable patient agreements, authorization forms, and confidentiality policies.

2. Information We May Collect

Information You Provide

We may collect information that you voluntarily provide when you subscribe to our newsletter, contact us by telephone or standard email, request comprehensive information about our services, or follow a secure outbound link to submit an inquiry, schedule a consultation, begin enrollment, make a payment, or refer a patient.

This information may include your name, email address, telephone number, communication preferences, and any high-level context you voluntarily share. Please do not send medical records, health insurance documentation, or sensitive personal health information through standard email or the public website.

Website and Analytics Information

The website utilizes limited WordPress and Jetpack functionality to understand general website performance. Information processed may include page views, outbound-link activity, referring pages, approximate geographic location, browser information, device information, timestamps, visiting URLs, and internet protocol addresses.

Ross Patient Advocacy LLC receives aggregate website statistics only and does not use this information to track or isolate the identity of individual visitors.

Newsletter Information

When you voluntarily subscribe, WordPress.com may process your email address, subscription status, and engagement metrics to deliver newsletter communications and manage automated confirmation and unsubscribe functions. Newsletter enrollment is entirely distinct from active advocacy services. Patients, prospective patients, and organizational referral contacts are never automatically added to the newsletter; subscription requires a manual, voluntary opt-in.

3. How Information Is Used

• Operate, maintain, and preserve the security of the public website.
• Respond to general inquiries and provide requested service parameters.
• Deliver educational newsletters and professional practice updates.
• Process consultation, referral, enrollment, and payment requests safely through secure external platforms.
• Understand aggregate website traffic patterns and content performance.
• Maintain accurate corporate, business, and financial records.
• Prevent fraud, digital misuse, or cybersecurity threats.
• Comply with applicable legal, regulatory, or contractual obligations.

4. Secure Patient Information

Medical records, insurance documents, intake information, professional referrals, legal authorizations, payment profiles, and sensitive case communications must be submitted exclusively through the designated secure patient platform. Ross Patient Advocacy LLC utilizes Carepatron for secure, patient-facing functions. Carepatron states that its platform encrypts data both in transit and at rest, offers role-based access controls, and provides a Business Associate Agreement. Customers remain responsible for configuring and using the platform consistently with their applicable legal and compliance obligations.

5. Payments

The public website does not directly collect, process, or store credit card numbers, security codes, or banking information. Payment buttons securely redirect users directly to Carepatron, Stripe, or another authorized payment processor. All payment information is handled according to the applicable provider’s independent terms and privacy practices.

6. Cookies and Limited Analytics

Our public website uses essential operational cookies and limited aggregate analytics to support website performance and understand general traffic patterns. We do not use advertising pixels, behavioral retargeting tools, or social-media tracking technologies. WordPress and its underlying service providers may utilize cookies necessary for core website functionality, visitor preferences, account features, analytics, and related platform operations.

7. Newsletter Communications

Newsletter subscribers may receive educational articles, healthcare-navigation resources, business updates, and occasional promotional communications. Subscribers retain the right to opt out at any time by utilizing the native unsubscribe mechanism included in newsletter emails. Commercial newsletter messages will use accurate sender information, include a valid physical postal address and a clear unsubscribe method, and honor opt-out requests as required by law. Please do not reply to newsletter communications with medical records, insurance information, or sensitive personal health information.

8. Data Sales and Rental Policy

Ross Patient Advocacy LLC does not sell, rent, trade, or commercialize visitor or patient personal information. Information may be disclosed only to authorized service providers when reasonably necessary to operate the website, deliver requested services, process financial transactions, maintain security, or comply with applicable law.

9. Service Providers

Information may be processed by organizations supporting our infrastructure, including WordPress.com and Automattic, Jetpack, Carepatron, Stripe or other authorized payment processors, and email, telephone, web-hosting, security, and professional service providers. These providers process information according to their applicable contractual obligations and privacy practices.

10. External Links and Social Sharing

The website contains direct links to patient portals, scheduling utilities, payment processors, educational resources, professional organizations, and social media platforms. When you exit the Ross Patient Advocacy LLC website, the privacy practices of that external platform apply. Ross Patient Advocacy LLC is not responsible for the content or privacy practices of unaffiliated websites.

11. Information Retention

Information is retained only for as long as reasonably necessary to fulfill the purpose for which it was collected, maintain mandatory business and financial records, provide requested services, resolve disputes, protect legal rights, and meet applicable contractual, regulatory, and legal retention obligations.

12. Information Security

Ross Patient Advocacy LLC deploys reasonable administrative, technical, and operational safeguards designed to protect personal information. However, no internet transmission, email system, website, or electronic storage method can be guaranteed to be completely secure. Visitors must utilize the designated, encrypted patient platform whenever submitting medical, insurance, financial, or other sensitive information.

13. Privacy Rights

Depending on your state of residence and applicable state or federal law, you may hold rights relating to your personal information, including the right to request access, correction, deletion, or information about certain disclosures. Requests may be submitted using the contact information below. Ross Patient Advocacy LLC may require identity verification and may retain information when permitted or required by law.

14. Children’s Privacy

The public website is intended solely for adults and is not designed to collect personal information directly from children. Services involving a minor child must be initiated, authorized, and contracted by a parent, legal guardian, or other legally authorized representative, except where applicable law grants the minor independent legal authority.

15. Changes to This Policy

Ross Patient Advocacy LLC may update this Privacy Policy to reflect changes in services, technology, operational practices, or legal requirements. The effective date will be revised whenever material updates are finalized.

Contact Information

Ross Patient Advocacy LLC

info@rosspatientadvocacy.com
(801) 306-1886

This is a working website draft pending final legal review.