Terms of Use

These Terms of Use govern access to and use of the Ross Patient Advocacy LLC public website, blog, newsletter, educational materials, and links to external service platforms. By accessing or using this website, you acknowledge that you have read and agree to these Terms. If you do not agree, please discontinue use of the website.

1. Website Ownership

This website is owned and operated by Ross Patient Advocacy LLC, an independent patient advocacy practice organized in Utah.

2. Informational Purpose

The public website, blog, newsletter, and educational materials are provided for general informational and educational purposes. Content is not individualized to a visitor’s medical condition, insurance policy, legal circumstances, financial position, or other unique needs.

3. No Medical, Legal, or Financial Advice

Website content does not constitute medical diagnosis, treatment, prescribing, or clinical care; legal advice, representation, or expert-witness testimony; financial, tax, investment, or accounting advice; or a guarantee regarding insurance coverage, claim approval, treatment access, legal outcomes, or financial recovery.

4. No Advocacy Relationship Created by Website Use

Visiting the website, reading blog content, subscribing to the newsletter, submitting a secure inquiry, scheduling a consultation, or communicating with Ross Patient Advocacy LLC does not by itself establish a formal advocacy engagement. Formal services begin only after applicable intake, agreement, authorization, payment, verification, and acceptance requirements are completed.

5. No Emergency or Crisis-Response Services

The website, inquiry form, email, portal, and scheduling platform are not emergency-response systems and are not continuously monitored. For an emergency in the United States, call 911 or seek appropriate emergency assistance.

6. Secure Platform Requirements and Privacy Status

Medical records, health-insurance documentation, legal authorizations, financial files, referrals, and sensitive information must be submitted through the designated secure patient platform. Ross Patient Advocacy LLC is an independent, non-clinical advocacy practice and does not represent these Terms as a formal HIPAA Notice of Privacy Practices. If the practice later performs services involving protected health information on behalf of a HIPAA-covered organization, the applicable Business Associate Agreement and legal requirements will govern those activities.

7. External Scheduling, Intake, Portal, and Payment Services

Website buttons may redirect visitors to external platforms operated by Carepatron, Stripe, WordPress.com, or other authorized providers. Use of an external platform is governed by that provider’s terms and privacy practices. Ross Patient Advocacy LLC does not collect or store complete payment-card numbers, security codes, or banking credentials on the public website.

8. Service Descriptions, Availability, and Jurisdictional Limits

Ross Patient Advocacy LLC makes reasonable efforts to present current information. Services may be modified, limited, suspended, or discontinued based on professional scope, capacity, authorization, complexity, conflicts, jurisdiction, technology, or applicable requirements. Publication does not guarantee acceptance of every engagement.

9. Pricing, Private-Pay Services, and Medicare

Published pricing reflects standard private-pay rates displayed on the website and is subject to change. Patient and caregiver private-pay pricing currently includes a complimentary 30-minute consultation, a $300 intake review, advocacy services at $200 per hour, and a minimum purchase of two advocacy hours per transaction. Signed agreements, invoices, proposals, or statements of work control if they differ from general website information.

Medicare coverage, when available, is limited to eligible services furnished and billed in accordance with applicable Medicare requirements. A waitlist currently applies to beneficiaries seeking to use Medicare benefits. Website references to Medicare do not guarantee eligibility, coverage, authorization, payment, or reimbursement. Private-pay services remain available and are not subject to the Medicare waitlist.

10. No Guarantee of Results

Ross Patient Advocacy LLC does not guarantee a medical outcome, insurance approval, bill reduction, provider access, benefit approval, legal result, or specific third-party timeline. References to pursuing the best possible outcome describe professional commitment and do not constitute a promise or warranty.

11. Visitor Responsibilities

Visitors agree to provide accurate information, submit only information they are authorized to provide, respect privacy rights, protect secure credentials, refrain from malicious or unauthorized activity, use systems lawfully, and comply with external-platform terms.

12. Contracting Eligibility

Individuals entering a service agreement must be at least 18 years old and possess legal capacity to contract. Services involving a minor must be initiated, authorized, and contracted by a parent, legal guardian, or other legally authorized representative, except where applicable law grants the minor independent authority.

13. Electronic Communications and Transactions

By submitting an online form, scheduling through an external platform, creating a portal account, or electronically accepting a service document, you consent to applicable electronic communications and transactions.

14. Intellectual Property and Automated Use

Original website text, branding, logo, graphics, service descriptions, educational materials, downloadable resources, page design, and other content belong to Ross Patient Advocacy LLC or are used with authorization and may be protected by copyright, trademark, and other laws.

Without prior written permission, users may not reproduce substantial portions, republish materials as their own, remove notices, commercially distribute content, imply endorsement, or use automated tools to scrape, systematically extract, reproduce, or compile website content, including for development or training of artificial-intelligence or machine-learning systems, except as otherwise permitted by applicable law.

15. Insights, Newsletter, and Educational Content

Educational content reflects general information available at publication. Requirements may change. Readers should verify current information before relying on it for a specific matter. Newsletter enrollment is voluntary and separate from advocacy services.

16. User Submissions

Users represent that submitted information is accurate, authorized, lawful, and does not violate another person’s rights. Submission does not transfer ownership of records but permits the practice to process information as reasonably necessary to evaluate, respond to, or perform the requested service.

17. External Links

External links are provided for convenience and do not necessarily constitute endorsement. Ross Patient Advocacy LLC is not responsible for unaffiliated platforms’ content, security, accessibility, products, services, or privacy practices.

18. Website Availability and Security

Ross Patient Advocacy LLC may modify, suspend, restrict, or discontinue website functions. The practice does not guarantee continuous availability, universal compatibility, absence of technical errors, or immunity from unauthorized access or service interruption.

19. Disclaimer of Warranties

To the fullest extent permitted by law, the public website and informational content are provided on an “as available” and “as is” basis. Nothing excludes a right that cannot lawfully be waived.

20. Limitation of Liability

To the fullest extent permitted by law, Ross Patient Advocacy LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from public website use, reliance on educational content, third-party platforms, unauthorized credential use, unapproved submissions, or technical interruptions outside the practice’s reasonable control.

21. Professional Scope Disclaimer

Ross Patient Advocacy LLC provides independent, non-clinical advocacy, administrative review, record organization, and healthcare-navigation support. It does not provide medical diagnosis or treatment, legal advice or representation, or expert-witness testimony.

22. Governing Law and Jurisdiction

These Terms are governed by Utah law, except where federal law or non-waivable law controls. To the extent permitted by law, actions relating exclusively to public website access or use shall be instituted in state or federal courts located in Salt Lake County, Utah.

23. Changes to These Terms

Ross Patient Advocacy LLC may revise these Terms to reflect changes in functions, pricing, technology, operations, standards, or law. Continued use after publication constitutes acceptance to the extent permitted by law.

24. Severability

If a provision is unlawful, invalid, or unenforceable, it will be limited or removed to the minimum extent required, and the remaining provisions will continue in effect.

Contact Information

Ross Patient Advocacy LLC

info@rosspatientadvocacy.com
(801) 306-1886

This is a working website draft pending final legal review.